Existing NewDay USA Customers
Access your loan account
Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. If this is your first time accessing the portal, you will be prompted to make an account using your servicing loan number.
Request payoff statement
Visit our online portal for payoff inquiries.
Trouble paying?
We may be able to help. Contact our Loss Mitigation department at 855-977-4351. Email Address for our Loss Mitigation department is LossMitsupport@MyNewDayUSALoan.com. We will do everything we can to assist you.
Additional support
Customer care representatives are standing by at (855) 993-1716 to assist you with an existing NewDay USA mortgage.
New Customers
Questions About VA Loans?
Visit our FAQ page for general information and answers to common VA loan questions.
Interested in a new loan?
Call 800-405-4187 to speak with a friendly loan specialist about our financial services. Or apply online 24/7.
Too Much Mail?
If you are receiving mail from NewDay USA and you would prefer not to, please send an email to RFL@NewDayUSA.com with subject line "Do Not Mail".
To help us properly unsubscribe you from our mailing list, please make sure to include the below information in your email:
- Name
- Address
- Reservation # on your mail piece
You will receive a confirmation email once you send us your request. Please note, due to the mailing cycle, it may take 3-4 weeks for you to stop receiving mail from NewDay USA.
Have a Complaint or Concern?
Please contact our Customer Service team at telephone number (877) 236-8146 or by email at CustomerService@NewDayUSA.com.
If NewDay is unable to provide a resolution, you have the right to file a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB may be contacted at telephone number 855-411-2372, through their website at www.consumerfinance.gov/complaint/ or by mail at Consumer Financial Protection Bureau, P.O. Box 27170, Washington, DC 20038.
Nicholas A.“The representative was very pleasant and professional. He took time to ensure that I understood all aspects of the process and moreover, he informed me what to beware of throughout the process.”
Paul“The way that Brandon Leibfred treated me with so much respect and made everything easy for me to get my loan. You need more people like him and I would give him a raise because he deserves one. It sounds like you need to keep this man. He did an excellent job...”
David P.“Their service was exceptional and Julian was very professional and helpful.”
Ask a Veteran Loan Expert
It's our turn to serve you.
Since 2009, we've helped over 100,000 Veteran families get the most out of their VA Benefits.
Ask a Veteran Loan Expert
Since 2009, we've helped over 100,000 Veteran families get the most out of their VA Benefits.
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